When ‘Coach Speak’ Crosses the Dangerous Line of Delusion

kimandbruce

Baylor Coach Kim Mulkey (left) and K-State Coach Bruce Weber. Photos by Rod Aydelotte, Associated Press & Ken Corbitt, cjonline.com

This weekend, two basketball coaches made two statements after two significant games. Both instances happened in the Big 12 Conference. The first with Kansas State men’s head coach Bruce Weber and the second with Baylor women’s head coach Kim Mulkey.

Weber’s team, facing a critical game to keep their NCAA tournament hopes alive, turned in perhaps their worst performance of the season, losing by 30 points to the last-place team in the conference. Weber’s seat was already warm from speculation this would be his last year with the team. It just became a blazing inferno. However, in his ongoing effort to stay positive, Weber said this in his post-game comments about the mountain of criticism that is now being shown his way (here’s the full statement):

kellis

Yes, apparently it is only the media who is criticizing the coach. Maybe Weber truly hasn’t read any message boards, the “KState Bruce Weber” search results on Twitter, or the pining for an opposing coach in the school’s newspaper.

Just further south of Norman, Okla. where Weber uttered those words, Mulkey’s Lady Bears in Waco, Texas had just finished winning their seventh consecutive league title and the coach’s 500th win. An otherwise momentous occasion turned into a personal platform for Mulkey. She chose to voice her opinion on the backlash the school has been receiving for allowing a culture of gross misconduct to take place during several years and the epic fallout (more on that in just a second.)

After an on-court celebration, Mulkey took the microphone and said that people should commit an act of violence against those who are critical of Baylor University’s dismal failure of having prohibited acts of violence against others. (Ironic these comments also come from a representative of a private, Christian university.)

kim

She then doubled-down and compounded her as-of-Sunday’s backtracking “poor choice of words” by saying the problems at Baylor are no different than at any other school in America.” You can have a full listen here.

Except no other school in America is currently facing a federal  lawsuit alleging 52 sexual assaults by 31 football players in a four-year period which led to the removal of its head football coach, school president, athletic director, and other athletic staffers, with a visit by federal Title IX investigators on their way. Oh, and like Weber, Mulkey also stated she hadn’t heard any of the criticism on Sunday, despite feeling the need to “clarify her comments” a day later.

Coaches are paid to do a lot of things. One of those things is to motivate their players, their fan bases, their employers, and to help sell their program to recruits. So, perhaps it’s natural for coaches to lean on the optimistic and at times defensive side of the fence when their jobs are on the line or their school is being called into question.

But when “coach speak” crosses over from positive pep talks to outright denial and delusion, then not only they, but their program and their employer, have a problem. In today’s 24-hour news cycle, that problem can spread quickly.

For Weber, his comments were further evidence for a now unified fan base that his time in Manhattan should be nearing an end. The comments that show he’s out of touch with the immediate world around him and a blind allegiance to a strategy that is apparently sliding down hill fast.

For Mulkey, her tone-deaf tirade on a far more serious issue is an alarming matter … essentially telling everyone (including the victims) to move on from a still very unresolved situation.

So what communications lessons can be learned from these two? You don’t have to be a college basketball coach to get it. Here are three starter tips:

  • Be Self Aware: When a situation has been building, or you create it yourself, today there is no excuse not to realize when criticism is mounting or has quickly escalated against you or your company. Ignoring it makes you ill-prepared and denying it makes you seem aloof and even worse, ignorant. Not traits you want to have perceived to gain public consensus on your side.
  • Know Your (Broader) Audience: Weber may have been speaking one-on-one with the reporter and Mulkey may have been speaking inside the friendly confines of her home arena, but these remarks were being recorded, hence both speaking into microphones when making their remarks. While you may be playing to your immediate audience, remember that your comments can now be carried anywhere … and thus quickly condemned.
  • Stay in the Moment: Sure, it’s easy to get carried away, but it’s better to stay on track. Weber could have still focused on being positive by staying on his original message when asked about criticism. Instead of saying he doesn’t notice any criticism except for the media, he could have led right into how he focuses on staying positive. Removing one line could have made all the difference.For Mulkey, focus on the celebration. Their seventh straight conference title. Her 500th career win. So many other people to thank, players to honor, and celebration to enjoy. Instead, she brought up – unprompted – the very issue she’s preaching to everyone else from which to move on.

While it’s tempting for anyone to default to a motivational tone, a measured response can further your cause in the long run. After all, just ask Howard Dean what going off the rails can do for you.

What to Say When the Worst Happens

Photo by John Sleezer, K.C. Star

Yordano Ventura. Photo by John Sleezer, K.C. Star

Yesterday was a stark reminder that every day is not promised; rather it should be cherished. Kansas City Royals pitcher Yordano Ventura, just 25 years old, who went from high school dropout to millionaire World Series winner, died in a car crash on Sunday, Jan. 22 in his home country of the Dominican Republic.

Shock, disbelief, perhaps denial, but definitely sadness is being felt by anyone that knew him, felt like they knew him, or had any connection to him. A player who many felt his best years were still ahead of him, despite a meteoric rise the past two years. A player who many middle-aged people thought should learn to mature, (although how mature were many of us at 24 and 25 years of age?). A player affectionately nicknamed “Ace” (for the movie character Ace Ventura) whose smile warmed a room and melted any doubt that he was having fun playing the game of baseball.

When something like this happens to your team, to your company, or to your organization, what do you do? When do you it? How do you do it? But the most important question of all is: What do you say when the worst happens?

In a time of reeling emotions, it’s best to focus on just four words in preparing a response: let the heart lead.

That’s what many of Ventura’s teammates did in their reactions (see here and here), and what the Royals organization did in their initial response. They emblazoned their scoreboard (aka Crown Vision) with a tribute image, they offered a candlelight vigil at the stadium last night, and perhaps most importantly, they allowed fans to show their grief, support and emotion however they saw fit by creating makeshift memorial outside Kauffman Stadium.

ventura-tribute

Royals fans create a makeshift memorial for Yordano Ventura outside Kauffman Stadium after learning of his death on Jan. 22, 2017. Photo by John Sleezer.

  • When you let the heart lead, true and genuine words follow. The fondest memories naturally rise and help create a great illustration of who the person truly was.
  • When you let the heart lead, you enable others to feel and share in your emotional connection, helping to create a shared bonding experience.
  • When you let the heart lead, you show your true sympathies, exhibiting a transparent sense of loss and understanding for those that feel the same.
  • When you let the heart lead, perfection is not expected and raw emotions are embraced. More often than not, these are the right emotions and the right words to address the situation, share in what others are feeling, and begin the journey toward healing.

As the days pass and the next baseball season begins, many other words will be written about Ventura. His number 30 should rightfully be adorned on the uniforms of Royals players this year. There is even a petition to retire his number, which would be just the fourth Royals number ever. All that will be determined in due time.

In this and any moment of sudden and tragic loss, whether it be a teammate, coworker, friend or colleague, no amount of preparation can prepare you for exactly how you will feel or react. But letting the heart lead will at least start you in the right direction and place you on the correct path of remembrance and recovery.

 

Note: Former big league infield Andy Marte was also tragically killed in an unrelated car crash in the Dominican Republic yesterday. Thoughts and prayers with the Ventura and Marte families.

The K-State Way: Improve A Little Bit Every Day

K-State's 'family' ties propelled the team to a 2016 Texas Bowl championship. Photo by Bo Rader, Wichita Eagle

K-State’s ‘family’ ties propelled the team to a 2016 Texas Bowl championship. Photo by Bo Rader, Wichita Eagle

Kansas State (K-State) Coach Bill Snyder did it again. He took a team with little to no expectations – picked 8th in the 10-team Big 12 – along with having the youngest squad in his 25 years with the school and finished fourth in the league, capping the season with a win in the 2016 Texas Bowl. Their 9-4 season marked the 14th time in his 25-year tenure with K-State in which his football team has won 9 or more games. That’s 56 percent of the time; not bad for regular winning percentage, but almost unbelievable for a percentage of winning nearly double-digit games for a quarter of a century.

Fans may also point out that the 2016 team is also the unofficial Texas State Champs, defeating all five Power 5 conference teams they played from the state: Baylor, TCU, Texas, Texas Tech and Texas A&M.

So how does he (and K-State) do it, and what can any company or organization learn from it? The secret is not one at all, but rather very public: 16 Goals for Success:

16-goals

16 goals. In our daily world, it may be a lot to remember. But I believe if you focus on one in particular, the rest will follow: Goal No. 4: Improve Every Day. Or as Coach Snyder often says, “Improve just a little bit every day.”

This helps large tasks seem manageable and puts you on a path of continued improvement, constant focus, and relentless determination.

Not sure how you’ll achieve a 365-pecent increase in sales for the year? “Improve just a little bit every day” and aim for only 1 percent per day. By the end of the year, you’ll have met your goal.

How do I even start putting together a strategic plan for 2017? “Improve just a little bit every day” and start with only three objectives you want to accomplish; it will build momentum and likely spur more ideas for a well-developed plan.

How do I keep up with the trends in my industry when new items are developing seemingly every day? “Improve just a little bit every day” and pick one to focus on; you’ll become a specialist on that item, carving out a niche for yourself and your newfound expertise.

While we embark on a new year many will inevitably attempt resolutions to stop something, start something, or try something else. However, focusing on measurable ways of “improving just a little bit every day” will truly show you how far you’ve come and 2017 will be marked as a year of growth and accomplishment instead of possible regret and underachievement.

And while you may not make 16 goals for yourself in the new year, or lead a team to a bowl win, by “improving just a little bit every day” you will accomplish one thing: become a resounding success.

How Paint Made People Lose Their Minds

HOF Pres David Baker_Cantonrep.com Scott Heckel)

Brow of Embarrassment. NFL Hall of Fame President David Baker wipes his forehead prior to an interview. Baker and the Hall of Fame had to cancel their preseason game to due poor field conditions created by using the wrong type of paint. Photo by Cantonrep.com, Scott Heckel)

This is what happens when an exhibition is supposed to be played by athletes making millions of dollars in an organization worth billions of dollars. When the game cannot take place, analysts call for others to lose their jobs, calls of ineptitude abound, and finger pointing runs rampant.

Sunday, Aug. 7 was a busy day in sports which included baseball players Ichiro Suzuki reaching 3,000 hits and A-Rod announcing his retirement,  golfer Jim Furyk hitting a PGA Tour record round of 58, and U.S. swimmer Katie Ledecky smashing her own world record in the Olympics, which looked something like the image below; note: she’s on the far right.

Katie Ledecky_ESPN

She gone! U.S. swimmer Katie Ledecky blows away the field in her Olympic race as she breaks her own world record.

In addition, there was a furor created when the NFL had to cancel its “Hall of Fame” preseason game in Canton, Ohio between the Green Bay Packers and the Indianapolis Colts.

The stadium was brand new, the field was brand new, and unfortunately, so was the paint, which the wrong kind was applied just 12 hours earlier. This proved to be key sticking point, literally. Players and coaches complained that parts of the field either felt like concrete or felt like running in tar. In technical terns, the paint congealed and wouldn’t allow a cleat to penetrate it. As a result, the game was canceled.

Yes, fans paid their money and spent their time to be there. Yes, the game was supposed to be the culmination of celebrating the latest Hall of Fame class of players inducted the night before. Yes, there is no excuse to not have a field ready when the date has been determined a year in advance.

When a crisis like this occurs and an audience needs to be addressed – in this case the millions watching at home and the thousands in attendance – it can be a complicated dance. However, here are three things the NFL Hall of Fame actually did well in announcing the result of their crisis, taking the hit head on*:

  1. Front and Center: Often when things go awry, it’s easy to blame outside factors or even hide your organization’s top leaders. The NFL HOF had their President, David Baker, address the crowd directly and then proceeded with follow-up interviews.
  2. Simple Messaging: Instead of listing a complicated technical explanation of why the field wasn’t ready or how paint couldn’t dry, Baker simply did the following:
    1. Explained to the crowd why the game was being cancelled (poor field conditions created by the paint)
    2. Reinforced key messages (safety is our main priority)
    3. Informed customers how they would be compensated (refund policy)
    4. Outlined what actually would take place that evening (still honor new Hall of Famers, previously scheduled halftime performance would still take place, just earlier).
  3. Rinse and Repeat: In subsequent interviews, he stayed on point – admittedly and rightfully embarrassed – to explain the situation, express regret, and vow to correct the problem in the future.

Even with these three “rights,” there was one awkward matter that still occurred. Those closest to the action were the last to know … it was announced on TV the game was being cancelled nearly a full hour before fans inside of the stadium were told. Oh well, as they say in sports, there’s always next year.

 

*Pun not intended; the NFL has serious concussion issues which is a whole other topic altogether.

Why Kevin Durant’s Decision Was a No-Brainer

Photo: Sporting News

Photo: Sporting News

Imagine if you received national condemnation for leaving the company you were with since college because you found a better opportunity for personal and career growth. You put your heart and soul into your first job, strived to do as much for the company as you could, and almost reached the pinnacle of your profession at that company.

But then, an opportunity arose at another company; one which may have even been a competitor. They offered you a chance to grow in your profession and perhaps a greater chance of reaching that career milestone that seemingly all great professionals in your industry are measured against. Why wouldn’t you take it?

That’s what NBA superstar Kevin Durant did. On Monday, July 4, he decided to leave the Oklahoma City Thunder (previously Seattle Supersonics); a team without a title in 37 years and just one conference championship since, in 2012. He opted to join the Golden State Warriors; a team that is a year removed from an NBA title and just a month removed from achieving the most wins in NBA regular season history. But people are upset.

People like ESPN sports personality Stephen A. Smith, who is paid to flamboyantly criticize others. Grown men in Oklahoma City are taking to burning their Kevin Durant basketball jerseys (sounds like bigger issues may be at play there). Other teams and fans are complaining that the “rich are getting richer.”

But how can you blame Kevin Durant?

Inevitably, all arguments about sports’ greatest players come down to “How many rings (aka championships) do they have?” It’s never, “Well they are the greatest because they never left their first team and they almost won it all one year.” Sometimes you give it all you got and it’s not enough in some situations. Just ask the Buffalo Bills teams from the early 1990s.

An athlete’s career is much shorter than us office warriors; their time to reach this type of opportunity far more limited. In any work environment, one should do the best they can and do all they can, not just from a personal development standpoint, but for the benefit of the organization. Sometimes there’s only so much an individual can do in that position as well. When you’ve maxed out the opportunity, it may benefit both employee and employer to look for a new fit.

So what communications lesson can be learned from this announcement? Maybe just one: It’s a shame on a day when the country is celebrating its independence – noted by leaving its original situation and moving to a newer and better opportunity – that many also took the chance to denounce someone for doing just that.

Lead Like LeBron

LeBron

More than two years ago, LeBron James returned to Cleveland. With it, the entire state of Ohio was placed on the broad shoulders of his 6’8”, 260-pound frame, more than 50 years of championship baggage from every local team dragging behind him, and one goal looming overhead: bring a championship back to Cleveland.

On the night of Sunday, June 19, 2016, weight was lifted, curses reversed, and the goal reached, with more than 30 million people watching. He led his team as the first to come back from a three-games-to-one deficit and win the title. He led his team to defeat an opponent that won more games in the regular season than any team in history. And he led his team – and the other team – in points, rebounds, assists, steals, and blocks in the seven-game finals, on his way to MVP honors.

This was James’ sixth straight appearance in the NBA Finals and seventh overall. He won twice with Miami, lost twice with Miami, and lost twice with Cleveland. It is common for pundits to wonder which road – through which team – another team must beat to win the title. Perhaps the answer has been there all along…the road to the Finals has been running through James.

And he has been running toward his ultimate goal: returning a trophy to his hometown. James did it in spectacular fashion with efforts like this, which will simply be known as “The Block:”

James has gone through a maturation process before our eyes from a high-profile high schooler, to making a misstep in announcing his departure for Miami,* to an older, more humble, and perhaps wiser man returning to Cleveland. While neither you nor I can run, jump, shoot, or defy gravity like LeBron James, we can do one thing like him: learn to lead. Here are three lessons he’s provided:

  1. Believe in Yourself and Those Assembled around You. While everyone may not be as talented as the main player or the CEO, each person brings something different to the team, while all work toward the same goal. Historically, it was easy to doubt the Cavaliers as no other team had come back from such a deficit. James helped his team, and city, believe the seemingly impossible. And now they do…with a new trophy in hand.
  1. Focus on Today before Worrying about Tomorrow. Do you know how you climb a mountain? Easy: one step at a time. The Cavaliers couldn’t win three games in one night. Not even two. To achieve such a comeback, they needed to only win Game 5. And then Game 6. And then Game 7. A monumental task may not be accomplished in one day, but breaking it up and achieving small goals toward your overall victory makes it not only manageable, but achievable.
  1. Let the Haters Hate. When you’re anointed “The Chosen One” and do yourself no favors by referring to yourself as “The King,” as James has done, criticism and scrutiny are sure to follow. Even when you try your best or do your best, others will compare you to others, not acknowledge your achievements, or even simply refuse to like you.One of the toughest parts of leading is realizing not everyone is going to like or agree with you. But leading isn’t about being liked. It’s about staying true to what you believe is right; the plan you have put in place, the people on your team, and the small victories on your way to your overall goal. Like James, block out the noise and focus on the vision. In the end, you’ll be the one smiling – or crying with tears of joy – at what you’ve accomplished.

 

*Many chastised LeBron (including me) for announcing that he was “taking his talents to Miami” in a televised spectacle that riled many, especially those in Cleveland. However, what many sometimes forget (including me) is that this “horrible PR move” still raised $2.5 million for the Boys and Girls club of Greenwich, Conn. If only all of our worst PR moves were still so charitable.

5 Lessons You Can Learn from Upsets

56ef6f61a1982.image

Photo by Chris Lee, STL Post-Dispatch

 

 

March brings us warmer temperatures, a change in our clocks, and the NCAA basketball tournaments. Each year we see lower-seeded teams upset higher-seeded teams in what can be described as March Mania (that other, more commonly known named is copyrighted, believe it or not).

As most of us watch in amazement at some of the team’s performances, such as a last-ditch three pointer by Wisconsin, there are also some great communications lessons that these teams share that can be used on both the basketball court and in the boardroom. Here are 5 lessons your team can learn from those teams that pull off the classic upsets in the month of March:

  1. Embrace the Moment: Sure, it might be a big stage or much riding on the moment, but instead of cowering at the fear of failure, look at it as a tremendous opportunity. After all, the bigger the risk, the bigger the reward. Especially if you are the underdog, you have nothing to lose other than not giving your best effort.
  2. Remember What Got You There: Now that you’re “at the table,” don’t try to greatly alter your plan or way of doing things. After all, it’s the way you’ve done them which has got you to this point. Plus, this prevents you from having to learn or do something that may be foreign to you when the pressure is at its greatest.
  3. Focus on the Current Task at Hand: A team in the tournament typically needs to win six games in a row to become national champion. But, the task of a six-game winning streak may seem daunting by itself. Instead, focus on the current game or presentation you’re in, then worry about the next one hopefully when it comes. Breaking it down into manageable chunks helps you not only focus on the opportunity, but block out any doubt of the larger, overall goal. Just ask Texas A&M who somehow overcame a 12-point deficit in less than one minute to eventually win in double overtime.
  4. Control What You Can Control: You cannot predict how many turnovers the other team may have or what type of presentations your competition is giving to the prospect. But, you can control your team and what’s included in your offerings. Concentrate on what you do and do it well and let the other guys falter by worrying about you. If you simply just “do your job,” everything else will fall into place.
  5. Believe: If you don’t believe in yourself or your team, then you’ve already lost. Your team as this opportunity or has come this far because they are a great team. If teams didn’t believe, then there wouldn’t be any upsets in the tournament. But the fact that they do, means even a half-court Hail Mary shot has a chance to go in.